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Get support for our Merchandise
How to cancel my order
How to cancel my order I have my Order email Click on the Order Status link in your email typically located at the bottom of your order form. Inside of the status link click on the Cancel Order button. I don't have my Order email Email merchsupport@streamlabs.com with your first and last name, email used on the order, and/or order number so that they can check the status for you.
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Refunds and Returns
Misprinted/Damaged/Defective/Undelivered items You have 4 weeks since product was received to file a claim. Do I qualify for a refund? Damaged Defective Undelivered Refunds can be granted for the above reasons if submitted within the timeframe. I ordered the wrong size The platform we're using does not issue refunds for incorrect size selection. For more detailed information on Returns or Refunds [read this from the Platform](https://streamlabs.com/content-hub/post/merch-re
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Package says delivered but is not
What happens if a package isn’t delivered, but tracking says it was? Definition: We is referring to Streamlabs and/or Logitech Services S.A We will cover courier errors including lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - we do not cover the cost of reshipping the order.
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