What happens if a package isn’t delivered, but tracking says it was?

Definition:
We is referring to Streamlabs and/or Logitech Services S.A

We will cover courier errors including lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - we do not cover the cost of reshipping the order.
In most instances, it is found that the delivery was made, but left at the local post office. Recipients should reach out to their local post first to locate their package. Should the package not be at the post office, recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under a table on the back porch."
If your package is lost or damaged in transit please contact merchsupport@streamlabs.com with the title “Lost (Order #)” so we can place a new manual order to have it re-shipped
Streamlabs will not cover the cost of the replacement if the item was marked as delivered. Reach out to the courier to file a claim for the delivered items that you did not receive.
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